Access Handisoft

If you see a 'Cannot Read' error in HandiSoft Online, signing out and back in is the first step to resolve it. Follow the steps below to log off correctly and sign back in.

Save your work and close any open HandiSoft programs, such as Practice Manager Contact or HandiTax.

Close any integrated programs, such as Outlook or Word. If prompted, save any open documents first.

Log off correctly by following these steps to <a href="https://help-handisoft.theaccessgroup.com/en/articles/15300134-handisoft-online-on-access-evo-log-off-correctly-from-handisoft-online">log off from HandiSoft Online</a>.

1. Save your work and close any open HandiSoft programs, such as Practice Manager Contact or HandiTax.
2. Close any integrated programs, such as Outlook or Word. If prompted, save any open documents first.
3. Log off correctly by following these steps to <a href="https://help-handisoft.theaccessgroup.com/en/articles/15300134-handisoft-online-on-access-evo-log-off-correctly-from-handisoft-online">log off from HandiSoft Online</a>.

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Try the action that showed the 'Cannot Read' error again.

1. Open HandiSoft Online and sign in.
2. Try the action that showed the 'Cannot Read' error again.

If you still see the 'Cannot Read' error after signing out and back in, please escalate your query to support analyst using MyAccess portal and the <a href="https://help-handisoft.theaccessgroup.com/en/articles/15528923-support-made-simple-in-access-handisoft">Digital Assistant</a>.

What to do if you see a 'Cannot Read' error within HandiSoft Online.

HandiSoft Online (on Access Evo) - 'Cannot Read' error in HandiSoft Online

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HandiSoft Online (on Access Evo) - 'Cannot Read' error in HandiSoft Online

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