If Outlook is prompting you to enter a password when you log in to HandiSoft Online, you can resolve this by resetting your Outlook profile. Follow the steps below to complete the reset.
đNote: If your computer recently had a Windows Update, check for Citrix updates before resetting your Outlook profile.
Reset your Outlook Profile
To reset your Outlook profile, follow these steps.
From the Windows Start menu, go to Control Panel.
Select User Accounts.
Double-click Mail.
Select Show Profiles.
Click Remove to remove the profile, then click OK.
Save and close any HandiSoft programs, then click the Log Me Off icon.
If you cannot see the Log Me Off icon, click the Arrow at the top of the screen to expand the toolbar, then use the toolbar to press Ctrl+Alt+Del, then select Sign out.
Once signed out, wait five minutes before signing back in to HandiSoft Online.
You will be prompted to enter your Outlook email address and password.
Continue to set up Outlook. The Email signature will need to be reapplied in the settings.