This occurs because the CHS server has been registered with Microsoft Entra.
To confirm the issue (you might need your IT administrator to do this):
Log on to your Microsoft Entra Admin Centre as Administrator.
Select the affected user(s).
Go to Devices, All devices.
If the HandiSoft device has been inaccurately registered with Microsoft Entra, it will appear in the list above starting with the prefix AUHSF0010W.
To resolve this issue
To resolve the Outlook repeatedly asking for passwords issue, complete the following steps:
Remove all registered devices for users in Microsoft Entra Admin Centre beginning with the prefix AUHSF0010W that have been inaccurately registered.
Reset your HandiSoft Online Profile.
Ensure all documents within your Citrix Desktop session are saved to your local disk or the Y:\ drive.
Move documents on your Citrix Desktop session into the Y:\ drive.
Move documents from the HandiSoft watch folder on your Citrix Desktop session into the Y:\ drive.
Move documents from the Documents folder on your Citrix Desktop session into the Y:\ drive.
Raise a new case for a complete Profile reset. Include a reference to the Outlook issue your user is experiencing and provide:
User's full name.
User's email address.
User's contact number.
A Support analyst will contact the user to log out of the Citrix workspace and the Access Evo workspace.
A Support analyst will contact the user once the user's profile has been reset.
Once the profile has been reset, log in to HandiSoft Online.
Follow the steps below to configure MS Outlook.
Configure MS Outlook
Launch Outlook, enter your email address, and then select Connect.
Enter your password.
Important: If you use 2FA for Outlook and you are not prompted to enter your code, you will require a further profile reset.
Untick the Set up Outlook Mobile on my phone, too tick box, and then click Done.