It is important to log off from HandiSoft Online correctly each time you finish your session. Simply closing the browser does not end your session. This can leave it active, cause stuck sessions, and lead to issues signing back in.
Correctly log off
Save your work and close any open HandiSoft programs (e.g. Practice Manager, HandiTax) before proceeding.
The preferred method for logging off is to click the Log Me Off icon in the HandiSoft Online (Citrix) environment.
If you cannot see the Log Me Off icon, click the Arrow at the top middle of the screen to expand the toolbar, then use the toolbar to press Ctrl+Alt+Del, then select Sign out.
Once you have exited the HandiSoft Online environment, go to your web browser. In the top right corner, click on your name/avatar and choose Sign Out to log out of Access Evo.
Close all browser tabs, then open a fresh browser window to confirm you have been fully signed out.
Tip: If you are signed in across multiple devices, visit the Access Evo website, navigate to My Account, and select Sign out of all devices to clear all active sessions.