Once a user is set up in HandiSoft Online in Access Evo, the email address originally activated cannot be modified. You will need to add them as a new member into Access Evo using the new email address; they will then receive a new activation email. Once the new email has been activated, the 2FA will need to be set up against the new user's login details.
The member will need to be set up again in HandiSoft Online. Then the old member details can be deactivated. Be sure to review the quick reference guide for more information.
Deactivate a member
A member can only be deleted in Access Evo if they have not activated their email address. If a member has activated their email address, they require deactivation.
Important: Once deactivated, the email address cannot be used for another member.
A member with an Administrator role is to log in to Access Evo.
Select the Members tab and locate the relevant member.
Click the ellipsis next to their name, then select Manage roles.
Use the drop-down arrow to change all products to No Access.
Click Save Changes and Confirm, then Close.
Click the ellipsis next to their name and select Deactivate, Yes.
Agree to the prompts to deactivate the user.
Remove member from other programs
Further steps may be required to remove the member from HandiSoft programs. You may need to resign users and remove user names from the login window and