If the error, Cannot complete your request, occurs when attempting to update a member's details within the Access Evo environment, you will need to remove the HandiSoft Online product assigned to the member.
Firstly, the Administrator user will need to click OK to the message.
The Administrator user will need to click the Members tab then, on the member, click the ellipsis button, then Manage roles.
Under the products section, change HandiSoft Online to No Access, then click Save Changes, confirm the change, and use the X to close the window.
Have your staff member log in to Access Evo, then click Access Button.
Have the staff member confirm the HandiSoft icon has been removed.
As the Administrator, go back to step 2.
Under the products section change HandiSoft Online from No Access back to the previous selection.
Click Save Changes, then use the X to close the window.
If the above does not remove the HandiSoft Online icon from Access Button, you may need to:
Clear your web browser cache and cookies, then sign out of Access Evo.
Close and re-open the web browser, and log in to Access Evo.