Backup codes are very important, and it is up to each user to save these upon enabling the Two-Factor Authenticator (2FA).
If you cannot locate your backup codes, your 2FA will need to be disabled. If you are using the Digital Assistant to 'Ask a question', type 'speak to someone'.
A Support analyst will provide the necessary form for completion and submission. You can then disable 2FA; it may take up to 48 hours.
Note: To continue using HandiSoft Online on Access Evo, a workaround is for the administrator user to add the member as a new member using a different email address. The 2FA disablement process above is still required for the original email address.