⚠️Important: If you do not have access to your phone and the backup codes are required see how you can log in if you have not received your text or don't have your smartphone with the authenticator app.

We do not recommend Text Message delivery of the MFA code due to the less secure and less reliable delivery of the code.
We recommend that you receive your MFA 6-digit code via an Authenticator Application on your smartphone.
The delivery of the MFA code by the Authenticator Application is almost 100% guaranteed.
Using an Authenticator Application ensures you and your staff will have access to HandiSoft products from within HandiSoft Online.

Switch from SMS text message to an authenticator app

Setting Up 2FA for the First Time

Log in to Access HandiSoft with your email and password.
Navigate to your account settings by clicking your name in the top-right corner and selecting My Account.
Open the Two-Factor Authentication section and choose Add Authenticator App.
Scan the displayed QR code using an authenticator app (e.g., Google Authenticator).
Enter the code generated by the app, click Verify, and then select Close.
Save or print the backup codes provided for future access. These codes are essential if you lose access to your authenticator app.

Log in to Access Evo and enter your email and password.
Select Send a code to my phone as a text message, and then click Next. Select Send a code to my phone as a text message on the login screen
Select your name from the top right-hand corner and select My account. My account from the user menu
Select Two-factor authentication and click Add authenticator app. Two-factor authentication page in Manage you Access account
Scan the QR code in the authenticator app of your choice, i.e. Google Authenticator, enter the code and click Verify, Close.
Tick, I understand the use of backup codes, select Generate new backup codes, and click Generate codes. Please ensure you save these backup codes. Tick, I understand the use of backup codes and click Generate codes
Click Back and on the top of the screen select Sign out and close all browser tabs.
Log back into the website: go.access-workspace.com.au, enter email and password and click Sign in.
Select Use my authenticator app and click Next. Select Use my authenticator app

Resetting or Migrating 2FA to a New Device

If you change devices or need to reset your 2FA:

Log in to Access HandiSoft using your email, password, and a backup code if necessary.
Disable the existing authenticator in the Two-Factor Authentication settings.
Follow the steps outlined in the "Setting Up 2FA for the First Time" section to add your new device.

📌Note: this will require you to disable 2FA for a very short period and then re-enable it using a new app.

When you are logged into HandiSoft Online on Access Evo:

Click on your name in the top right and go to My Account or visit this URL: https://identity.access-workspace.com.au/manage/twofactorauthentication
On the left, click on 'Two-factor authentication' if it's not already selected.
Ensure you have backup codes available or press 'Generate new backup codes' if required in case you have any issues logging back in.
Under Authenticator App, press 'Disable authenticator app'.
It will give you a warning: "Are you sure you would like to remove your authenticator app? This will no longer be available for two-factor authentication. Removing your authenticator app will disable two-factor authentication for your account."
If you are happy to temporarily turn off 2FA, press the Delete button.
Now press Add authenticator app.
It will present you with a new QR code. Use your preferred authenticator app e.g. Microsoft Authenticator, to add a new account and scan the QR Code.
Enter the 6-digit code from the new authenticator app into the field Enter verification code.
Press Verify.
Press Enable two-factor Authentication.

You can then sign out of Access Evo and sign back in using the new Authenticator app to confirm that it works.