If you receive the following message on the ODB version of Practice Manager - Contact, attempt to close and reopen the module.
See How to identify if you're running the ODB or SQL version of HandiSoft
If you are using SQL version, you will need to clear the Options database by following the instructions below:
Ensure you have a working backup of the SQL data before running this options script.
Ensure the problematic user has exited out of all Access HandiSoft programs.
Run the following SQL query on the appropriate database:
delete from hs_options
where UserName = 'MYUSERNAME' and Program = '7'
Once the script has been processed enter the module with that username.
This will then populate the hs_options for that particular username back to “default” data.
Note: Replace MYUSERNAME with the HandiSoft username of the user experiencing the problem.
For further assistance, please raise a new case with support online, and reference the title of this article.