Ensure there is a working backup of the SQL data before running this options script.
Ensure the problematic user has exited out of all HandiSoft programs
Run the following SQL query on the appropriate database
delete from hs_options
where UserName = 'MYUSERNAME' and Program = '2'
You would replace MYUSERNAME with the HandiSoft username of whoever is experiencing the problem.
Change the program number above to the module relevant to the issue:
0 | HandiTax |
1 | Time & Billing |
2 | Handiledger |
3 | Handiregister |
4 | HandiTrust |
5 | HandiAsset |
7 | Practice Manager |
8 | Debtors |
11 | Superfund |
80 | Document Manager |
81 | JobFlow |
In ODB version and SQL version we can also, expand the columns and thus check if adjusting the column view fixes the issue.