Where a user is locked into HandiTax SQL:
Get the user to close out of all HandiSoft programs, including any prior HandiTax years.
Have your SQL Administrator run the SQL Script below. It will need to be run for the User who cannot access HandiTax.
delete from [HandiSoft].[dbo].[hs_userfile23_AAAA0001] where Userid = ‘MYUSERNAME’
Replace the following attributes:
Replace Handisoft in the first line of the above script with the name of your Handisoft SQL database, if you have a different name.
Replace MYUSERNAME in the second line of the script with the Handisoft username that is unable to access the application.
Replace the 23 in userfile23 with the relevant year. For example, if the user can't access Tax 22, replace the 23 with 22.
This script should ‘close’ any HandiSoft application that user MYUSERNAME has open - or the system thinks is open, for example, HandiTax.
Replace AAA0001 with the client's customer ID.