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Practice Manager Contact - Error Cannot Read/ 'Unable to Read HSoft\Data\Clients.XX, Users.XX' causing freezing issues

Updated over 3 weeks ago

To fix the errors try the following:

  1. Start by restarting the PC if its' only one system or rebooting the server if this is a viable option to clear out any temporary network glitches.

  2. If the program has crashed and is not responding, you may need to end the task via Task Manager.

If all users are getting Cannot Read Clients.XX error, please ensure all users are closed out/signed out, and then one person re-enters to see if this resolves the issue. It could mean one user has locked onto the file and has tried to make a change to the client reference code.
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If the issue persists, please raise a new case online and reference the title of this article as the issue is dependent on the situation and other various factors that we will need to discuss before providing a solution.

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