HandiSoft - Add a screen print or a document to the Support Case in the Customer Success Portal

Log in to the Customer Success Portal.

Scroll down and click on My Open Cases, click on the Case to open

Once in the case, select Upload Files or drop files, browse to the location where you have saved the screen print or document and attach it to the case

To advise the Support Analyst that the document has been uploaded, enter a case comment. The case status will then move to Support Outstanding.