For Document Hub issues, if you have been advised to send log files to HandiSoft Support, see the steps below:
Have all users close all HandiSoft modules.
Navigate to the HSoft/Apps folder and find the hs.ini file.
Double-click on it to open
Move to the bottom of the existing content and copy in the text below.
[CLOUD]
debug=1
user=AdministratorYou can replace 'Administrator' with the staff user who is starting the HandiSoft program.
Once the above has been added, go to File, Save.
Close this file.
Still in File Explorer, within the HSoft/Apps folder, look for a HsCloudLog.txt file.
If this file exists, delete it.
If this file doesn't exist, continue to the next step.
Open your Practice Manager\HandiSoft with the username entered at step 3. The file will now run in the background, logging your Document Hub activity.
Generate the error, then close out of Practice Manager\HandiSoft.
Go back to HSoft/Apps and find the newly created HsCloudLog.txt file.
Attach the HsCloudLog.txt file to your case.