Where the issue affects all clients/returns, refer to removing the configuration files for the affected software year of HandiTax.
If the above doesn't work, create a case or call support to check through certain files located in your HSoft\Apps\SBR\Bin folder. If you're creating a case, please navigate to this path and locate the following files:
HsSBRMainXX.dll
HsSBRProxyXX.dll
TaxXX.dat
(XX represents the year of the software that is affected)
Send a screenshot of the files showing the date/size of each file in the case, so we are able to assist further.
Once support can confirm the above details, we may suggest that you rename the SBR Folder and reinstall HandiSoft. See the below steps if you have been advised to reinstall:
Ensure there is a backup available and all users are closed out of all HandiSoft and Microsoft programs.
Navigate to your HSoft\Apps folder
Rename the SBR folder and put today's date on the end, e.g., SBR-XX-XX-XX (where XX represents today's date.)
Re-install HandiSoft V1.00 from one of the links below, if you are an ODB user (non-SQL), or if you are on the SQL Platform of HandiSoft.