Where the issue affects all clients/returns, refer to removing the configuration files for the affected software year of HandiTax.
If the above troubleshooting steps do not resolve the issue, this indicates that some data files have conflicting dates. Follow the steps below.
Ensure you have a working backup available and all users are closed out of all HandiSoft and Microsoft programs.
Navigate to your HSoft\Apps folder.
Rename the SBR folder and put today's date on the end, e.g., SBR-XX-XX-XX (where XX represents today's date).
Re-install HandiSoft V1.00 from one of the links below, if you are an ODB user (non-SQL), or if you are on the SQL Platform of HandiSoft.
Copy the file from the renamed HSoft\Apps\SBR\AAG folder to the new HSoft\Apps\SBR\AAG folder.
Log in to HandiTax and confirm the issue is resolved.