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HandiTax - Access Violation during lodgment in HandiTax

To resolve the error 'Access Violation at address... Read of address 00000014' during SBR Lodgment or Prefill, please review the suggestions below

When lodging or prefilling a tax return in HandiTax, an Access Violation error may occur.

  1. Restart the machine that is experiencing the error, then log back in to HandiTax.

  2. Go to Lodgment, Set ATO Credentials.

  3. Click the ellipsis, then re-select the credential from the drop-down menu

  4. Type in your credential password, then click OK.

  5. Restart HandiTax.

  6. Lodge or prefill a return to check it is resolved.

  7. If the issue remains, have all users exit all HandiSoft programs and ensure that you have a current working backup of your HSoft folder.

  8. Open File Explorer.

  9. Navigate to the HSoft\Apps directory on your server drive.

  10. Locate the SBR folder and rename it to SBR<Today's Date>.

  11. Reinstall the HandiTax Version 1.00 Full version.

  12. Install the latest update (where available).

  13. A new SBR folder containing up-to-date application and configuration files will be installed. ​

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