If a staff member is attempting to activate Document Hub for a client but receives the error, unable to update email address: The specified User ID is invalid or has been deleted, raise a new case with support online and include:
The staff member's name
The staff member's email address.
A screenshot of the error.
Once the support analyst has investigated the user's credentials, they will contact you to then:
Log in to Practice Manager Contact or HandiSoft.
Go to View, Users.
Locate the user, Edit.
Enter the user's email address, click Validate.
The user must go to their emails and Activate their validation email.