The following errors indicate that a file(s) need to be rebuilt.
Invalid data segment
Not unique in record
Invalid record ID
data incomplete
Not node page at position
Database corrupted.
The error will point out which particular file is having an issue. This will help you find which file you need to rebuild.
Clients.XX | Clients |
HctClients.Dat | Practice Manager Contact Clients |
HctProspects.XX | Prospective Clients |
HctMain.Dat | Main Data |
UsersInfo.XX | Users |
ReportFile.XX, HctSavedReports.Dat | Reports |
Exports.dat | Export Scripts |
Options.dat, Macros.Dat | Options and Macros |
HsDocSrvFile.Dat | Document Manager database |
HctJobFlow.Dat | Jobflow Manager database |
HctJobFlowArchive.Dat | Jobflow Manager Archive database |
CCTaxForms.Dat | Client Centric Tax Returns database |
ClientExtra.XX | Client Extra |
SMSFile.Dat | SMS Message Database |
Run a rebuild
Take note of which file the error is pointing to.
Ensure you have a current working backup of your HSoft folder.
Close all users out of all HandiSoft programs.
Open File Explorer then navigate to the HSoft\Data folder.
Sort the files by file Type.
In the Type column, find the files with the type REB.
If there are no REB files, go to step nine.
Rename any REB files by including <today's date> at the end, i.e., Clients.REB_30-09-2025.
Have one user open Practice Manager Contact \ HandiSoft.
Go to Tools, Rebuild Database files.
Tick the required file(s).
Click Rebuild.
Read and agree to the prompts.
Complete the process and then see if the error is resolved.
Tip: You can see which users are in the programs before you run a rebuild.