Customer Success Portal - How to add a screen print or a document to the Support Case

Log into the Customer Success Portal

Once logged in, scroll down and click on My Open Cases, click on the Case to open

Once in the case select Upload Files or drop files, browser to the location where you have saved the screen print or document and attach to the case

To advise the Support Consultant the document has been uploaded, enter a case comment. The case status will then move to Support Outstanding.