Your support specialist will recommend sending HandiLedger, HandiBiz or Debtors Creditors data if further investigation is required.
Log in to HandiLedger and Select the Entity you wish to transfer the data for.
From the menu Tools, click Copy selected entity to disk.
For HandiLedger data select Windows HandiLedger Data, for HandiBiz select Cashbook Setup Data, and for Debtors select Debtors / Creditors data.
In the Send Ledger Files window, tick the years that you are required to forward to support.
Select Save to Disk, select Desktop or save to a folder, click Save.
The HandiLedger, HandiBiz or Debtors Creditors data will be saved in the location selected.
Log in to MyAccess portal to contact support.
See the new method of contacting support through MyAccess portal.