In HandiLedger, if a Debtor has an outstanding balance visible under the Debtor window, Debtors, View Debtors, and the Debtor's History report show a zero balance, complete the following action to balance.
Log in to HandiLedger and Select your entity.
Go to Tools, Debtors/Creditors, Verify Balances, OK.
This will generate a report of any debtor issues and should balance and mismatch of data.
Review the report and Close when complete.