If the program is stuck on the 'Loading' screen, please work through the below troubleshooting methods:
Login with a different username eg. 'ADMINISTRATOR'.
Restart the PC.
Run the program as administrator. Right click on the executable/shortcut, Run As Administrator.
If you've run any recent updates, ensure the updates have installed correctly.
If you have any Anti-Virus software, ensure the HSoft folder is added to the exceptions list.
Run any outstanding software upgrades.
For further assistance, please raise a new case with support online, reference the title of this article and include the troubleshooting steps you've tried.