If the error only affects a specific client or return, or a set of client/returns (eg. not all clients/returns) then please create a case or call support to advise us as the troubleshooting will be different.
If the issue affects all clients/returns, please see the below steps:
Please refer to this knowledge base article on removing the config files for the affected software year of HandiTax.
If the above doesn't work, please create a case or call support to check through certain files located in your HSoft\Apps\SBR\Bin folder. If you're creating a case, please navigate to this path and locate the following files:
HsSBRMainXX.dll
HsSBRProxyXX.dll
TaxXX.dat
(XX represents the year of the software which is affected)
Please send a screenshot of the files showing the date/size of each file in the case so we are able to assist further.
Once support can confirm the above details, we may suggest that you rename the SBR Folder and re-install HandiSoft, please see the below steps if you have been advised to reinstall:
Ensure there is a back up available and all users are closed out of all HandiSoft and Microsoft programs
Navigate to your HSoft\Apps folder
Rename the SBR folder and put todays date on the end eg. SBR-XX-XX-XX (where XX represents todays date.)
Re-install HandiSoft V1.00 from one of the links below, if you are an ODB user (non-SQL) then refer to point A, if you are on the SQL Platform of HandiSoft, refer to point B: