HandiTax - How do I create and email SBR Log Files for review

All users to close all HandiTax programs

Go to your file explorer, HSoft/Apps/SBR/Logs folder on the computer you lodge from.

Delete the contents of the log folder (a few files may not delete)

Open HandiTax in the year you are trying to lodge the tax return.

Lodge the tax return

If the lodgment fails, from the Tools menu, select Save SBR Log Files.

If the Save SBR log file option doesn't work, navigate to the Hsoft/Apps/SBR/Logs folder.

Attach the files within the Logs folder. (You might need to zip the files)

Create a support case and attach the log files to the case. (Or quote your existing case number)