External Exception E0434352
The ATO provides an embeddable client that is a piece of software that is integrated into our software that allows customers to lodge using the SBR PLS systems.
This embeddable client uses the Microsoft dot Net Framework for many of its functionalities.
The .NET Framework provides a run-time environment called the common language runtime, which runs the code and provides services that make the development process easier.
Exception code E0434352 is the exception code used by the common language runtime to represent most exceptions. This makes it difficult to troubleshoot.
The exception may be application related or environmental (your computer network).
Example:
If you receive this error, firstly determine if this error is only occurring on one tax return.
If it’s only occurring on one tax return, then a '-' negative/minus symbol within the tax form may be triggering this error.
To troubleshoot this:
You’ll need to open the return, press the Errors button (or SBR Errors buttons in any year prior to 2017).
Navigate to Reports, Report Navigator, SBR Payload Files
Find the reference code of the return experiencing the error eg. SAGE0001
On the right hand side, you can view the details in the payload. Find the '-' in the details.
Remove the '-' and check the Errors again.
Example:
Tip: Click View File and use the search function to find the '-' in the payload.
The '-' may appear as '0' (zero) in the tax return. Double-click on the field containing '0' to see if it displays as a '-'.
If the above instructions do not fix the issue, take note of any errors when you close and re-open HandiTax in Admin mode. Right-click on the application and choose Run as Admin.
If you get the following error message, and the error only applies to your PC, you will need to run the SBR_DependencyCheck.exe application in your HSoft\Apps folder.
right-click
You may receive an application path error as below.
Follow the steps below:
All users exit out of all HandiSoft applications.
Go to the HSoftApps folder, locate the file called HT1*exe.config where * denotes the year e.g. example Ht18.exe.config. Delete this file.
Launch the application. The file will be regenerated. Lodge a return to test if the error is resolved.
If you are using the SQL version of HandiSoft the file will be called HT1*SQL.exe.config. where * denotes the year e.g. Ht17SQL.exe.config. Delete this file.
If the above instructions don't resolve the error, try the following:
All users exit out of all HandiSoft applications.
Go to HSoftApps, find the SBR folder and right-click on the folder to rename it to SBR_OLD.
Download the latest version of the application from: theaccessgroup.com/en-au/support/handisoft taking into account that there is a separate download for SQL version.
Reinstall the application and the complete any updates from the website.
Launch the application and lodge the return to test if the error is resolved.
If you are still receiving the same error message please contact HandiSoft Support with the following information:
When does the error occur?
Does it occur on all computers?
Have you tried on a different computer on your network?
Are you using a TS RDS?
Is it user specific (it only occurs for a specific user)
How long has it been occurring?
Does it only occur with specific forms or all forms?