Occasionally, HandiTax users may receive an error: 'List index is out of bounds (0)' when trying to download and prefill an Individual's (BAS) Activity Statement.
What you can check
The ATO is experiencing an outage.
The system time on the computer or Server, date, and time zone are incorrect.
The ATO is experiencing an outage
You can check this on the ATO website or within HandiTax.
Log in to HandiTax, then go to Help, SBR System status, or PLS dashboard, which will report any issues with ATO lodgments.
If any issues are reported, try to lodge or prefill at a later time.
The system time, date, and time zone are incorrect
Check that the date and time on the computer are correct to the minute.
Log in to your Google browser and search for 'Time' to give you the correct time that your computer must report.
Check the time zone in your computer settings and change it if necessary.
Change the settings to automatic to sync time and date with the online server.
If the time and date are still incorrect, adjust them manually in your Date & Time settings on your computer.
Note: If you are receiving a list index out-of-bounds error message on a number of clients and SBR lodgment failed error message.
What you can do
The tax agent needs to check the ATO Portal permissions for the client.
The details on the ATO portal and HandiTax don't match. e.g., ABN is provided in HandiTax, and the ATO portal does not have an ABN for the client.
The configuration file needs to be refreshed.
Check permissions on the ATO Portal
Log in to your ATO portal, check that the client is in your database, and you have the correct access and permissions.
Compare the client's details in the ATO portal and HandiTax
The details on the ATO portal and HandiTax must be the same. e.g. If an ABN is provided in the client's details in HandiTax, the ATO portal must also have the same ABN listed for the client. If the client has an ABN with a division number, this must also be recorded in both the ATO portal and HandiTax.
Rename the Config file
All users exit all Handisoft applications.
Open File Explorer and navigate HSoft\Apps folder.
Search the Apps folder for temp.config. If you find a file called temp.config, delete this file.
Still within the HSoft\Apps folder, locate the file called Ht2*exe.config, where * denotes the year, e.g., example Ht24.exe.config. Delete or rename this file (Ht24old.exe.Config).
If you are using the SQL version of HandiSoft the file will be called HT1*SQL.exe.config. where * denotes the year e.g. Ht24SQL.exe.config. Delete or rename this file (Ht24SQLold.exe.Config).
Launch the application e.g., Ht24. The file will be automatically regenerated.
Lodge a return to test if the error is resolved.
Note: If you are using the ATO Credential Authentication, you can try changing to Access Authentication with enhanced ATO services. Navigate to Lodgment, Set ATO Credentials, Access ATO Gateway, enter password, then click OK. Close HandiTax, reopen HandiTax, then try again.