An incomplete (red) status on the Process Timesheets calendar usually results from an incorrectly created staff member. You can resolve this by deleting the staff member or by following the additional steps below if deleting the staff member alone doesn't fix the calendar.
Delete the incorrectly created staff member
If a user logs into Time+Billing with an incorrect username, a new staff member is created using that username as a staff reference. This activates the staff member with no Commencement Date or Resignation Date, which causes the Process Timesheets calendar to show an incomplete (red) status for a set of dates.
To resolve this, the incorrectly created staff member needs to be deleted.
Log into Time+Billing as a user who can view other staff's timesheets.
From the View menu, click Staff.
In the Staff window, highlight the incorrectly created staff member, then click Delete.
Click Ok in the information window to confirm the deletion.
⚠️Important: The staff member cannot be deleted if a timesheet has already been processed for them. In this case, adding a Resignation Date is the only option.
If the calendar does not update after deletion
If deleting the incorrectly created staff member does not update the Process Timesheets calendar, or if a previous deletion attempt had no effect, follow these additional steps.
Add the staff member back
To re-create the staff member with the correct details:
Log into Time+Billing as a user who can view other staff's timesheets.
From the View menu, click Staff.
In the Staff window, click New.
In the Staff Detail window, add back the details, making sure the Staff Ref matches the one you deleted. Set the Commencement Date to a date prior to the start of your incomplete date set — for example, 01/01/2016. Click Save, then click Close.
Process a timesheet for the staff member
To clear the incomplete status from the calendar:
From the Input menu, point to Timesheet, then click Process Timesheets.
In the Timesheets window, highlight and select any day that shows an incomplete (red) status.
In the Timesheets for… window, highlight the staff member you have just added back, then click Input.
Click Close in the Timesheet entry window, then click Close in the Timesheets for… window, then click Close in the Timesheets window.
Set the Resignation Date
To deactivate the staff member and prevent further incomplete statuses:
From the View menu, click Staff.
In the Staff window, click New.
In the Staff Detail window, locate and highlight the staff member you have just added back, then click Edit.
In the Staff Details window, change the Commencement Date and the Resignation Date to today's date, then click Save, then click Close.
Skip the staff member for today's date
To complete the process and close out today's date:
From the Input menu, point to Timesheet, then click Process Timesheets.
In the Timesheets window, highlight and select today's date.
In the Timesheets for… window, highlight the staff member you have just added back, then click Skip.
Click Close in the Timesheets for… window, then click Close in the Timesheets window.