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Practice Manager Security - Error Unable to load/initialise HandiSoft Security module

Updated over 3 weeks ago

This error will occur if the PM-Security application files cannot be found.

  • Navigate to the HSoft\Apps folder.

  • Check if the VclHsXX.dll file exists (or VclHsSqlXX.dll for SQL users), where XX represents the particular year of the module you're trying to access.

  • For example, if the error occurs in HandiTax 2019, check the HSoft\Apps folder for the file VclHs19.dll file. For SQL, it will be VclHsSql19.dll.

  • If the files are missing, please raise a new case with support online and reference the title of this article.

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