If HandiSoft 2024 V1.00 has been installed, and you receive the following error message(s) when opening HandiTax 2024, this may indicate that the SBR Dependency installation did not complete successfully before first opening the software. If you are still using Windows 7, this Operating System (OS) has not been supported by Microsoft since 14 Jan 2020, and this will be the reason you are experiencing the issue. See Technical Recommended Hardware & Software for a list of compatible Windows Operating Systems. Please refer to your IT professional if upgrades are needed.
Rename the SBR folder then reinstall HandiTax 2024
Navigate to HSoft\Apps in your installation folder
Rename the \SBR folder by adding today's date e.g \SBR_10072024
Reinstall HandiTax 2024 V1.00 again
Install the SBR Dependencies when prompted
Open HandiTax 2024 via HSoft\Apps\HT24.exe or HTSQL24.exe if using the SQL version.
If the error is not resolved, please continue with the steps below.
You will need to replace the following files, Tax24, HsSBRMain24.dll and HsSBRProxy24.dll, in the HSoft\Apps\SBR\Bin folder.
Here is a link to the replacement files: https://accessau.files.com/f/abec4c048dcc4b86
Click the link above then click Download ALL
A Files.zip file will be downloaded to your default download location
Go to this location then double-click on the Files.zip folder
Click on Extract all
Open the HandiTax 2024 files folder, then right-click, copy the three files
6. Paste the files into the HSoft\Apps\SBR\Bin folder. Replace the existing files if prompted
7. Go to HSoft\Apps
8. Double click on HT24.exe (or HT24SQL.exe if using SQL version) to open HandiTax 2024.
After replacing these files in your HSoft\Apps\SBR\Bin folder, we recommend you reset your Keystore credential password via:
Lodgment, Set ATO Credentials menu
Enter Password
Click Ok
Restart HandiTax.
If the error still occurs, please raise a new case with support online and reference the title of this article. Please indicate what Operating System you are using.
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