The Document Hub Portal team are always focused on industry leading security standards. With this in mind, we recently implemented a change that further increases the security posture for individuals who are setup with the Client Portal service.
All individual Portal users must have a unique email address. Previously you could have a situation whereby two individuals could be registered for the Client Portal using the same email address. This is no longer permitted.
It is important to ensure that individuals are identifiable via something specific to them, and in relation to Client Portal logins and communication, a unique email address is required.
As we grow our products and the connectivity that they will share with each other, individuals across the connected eco system of products are vital. These individuals will require many components that identify them, one being a unique email address.
For a visual outline of the changes click:
Document Hub Portal recent change around individuals using the same email address
These diagrams explain how the Document Hub Portal accounts should be created.
To identify which portal users are affected, you are able to run a report via Document Manager:
Access HandiSoft (Document Hub): How to identify which individual portal users currently share an email address and username?