If you receive the Error: 'The operation timed out: 12002' please raise a new case and provide answers to the following questions:
Does this error occur when uploading any document or only certain documents?
Does the error occur for all clients?
If you log in to HandiSoft with a different username does the error occur?
If you log in to HandiSoft on a different computer with your username does the error occur?
Do other users experience the error?
Please also provide the Document Hub logs for further investigation. See Generating Document Hub logs for instructions.