The password is saved to the Keystore file at the time of download from the ATO's Relationship authorization manager (RAM) website.
If you forget your Keystore password after you have created the machine credential, you cannot reset it. You will need to create a new machine credential (via RAM), and this will allow you to create a new Keystore with a new password.
Any updates or changes to the password require you to download a new Keystore file from the RAM website and update the Keystore file in HandiTax.
To download a new credential follow the steps below:
Log in to the ATO's Authorisation Manager website.
Click View or manage authorisations, machine credentials and cloud software notifications.
Select your Entity name.
Click the Manage credentials tab.
You will need to deactivate the current credential that you have created by highlighting the credential and clicking on edit.
Once you have deactivated your current credential, click Create new machine credential or click How do I set up M2M and machine credentials for detailed instructions.
Enter a password for the new machine credential and complete the relevant fields, click Download.
When you have completed the steps you will need to log in to HandiTax and complete the steps below to update the ATO Credential.
Note: The ATO default location to save the keystore file will be the same location as the previous one you have created. You will need to manually delete the deactivated keystore-new from the location path e.g. C/users/username/AppData/Roaming/ATOMAS/keystore-new or change/browse to save the keystore to a different location.
Update the ATO credentials
Log in to HandiTax.
Go to Lodgment, Set ATO Credentials.
Select the ATO service, Access ATO Gateway or ATO Credential Authentication.
Browse for the Keystore file and select the correct Keystore File. Note: This field may already be populated with the old keystore-new, you will need to browse and select the new keystore-new that you have just downloaded from the ATO.
Use the dropdown arrow to Select Credential from the dropdown arrow.
Enter the Keystore Password, then click Ok.
7. Close out and restart HandiTax.
8. Log back in to HandiTax, then attempt a prefill or lodgment.