When lodging or prefilling a tax return the Error: ''Incorrect Password! The password entered does not match the credential 'XXX' password from within the Keystore file.' can occur.
Resetting the credential will resolve this issue. To reset the credential:
Open the affected year of HandiTax.
Go to Lodgment, Set ATO Credentials.
Select the credential from the drop-down menu.
Enter your keystore password then click Ok.
After reading the prompt, click Ok and restart HandiTax.
Attempt the prefill or lodgment again.
If using HandiSoft Online, ensure the keystore file is stored in the App (Z:) drive. See How to save the Machine Credential keystore file for more information.