Error: 'Microsoft Office document imaging is not installed. OCR could not be performed'

If you are using HandiSoft Online (Citrix, AWS, Chrome cloud-based) please refer to this knowledge base article version of troubleshooting.
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If you are using Desktop (non-Cloud) edition of HandiSoft, or your own cloud-based systems, please ensure OCR / MODI is installed. Please refer to this knowledge base article on how scanning works and troubleshooting OCR.
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If your Microsoft Office suite does not contain MODI, please raise a new case online and reference the title of this article. We may be able to supply you with a link for MODI to install.