If "Invalid data segment", "Not unique in record", "Invalid record ID", "data incomplete", "Not node page at position" or "database corrupted" error messages occur, please run a rebuild to resolve.
The error will point out which particular file is having an issue. This will assist in which file you need to rebuild.
Common data:
Client details: Clients.XX
Client extra: ClientExtra.XX
Entity details: Entity.Dat
Workpapers Templates: Workpapers.dat
Document Manager Database: HsDocSrvFile.Dat
User Reports and Formats: MyReports.dat
Selected entity data:
Chart of accounts / Account balances: Chart.Dat
Owners / Livestock / Closing stock: Other.Dat
Debtors / Creditors Data: DR_CR.Dat
Workpapers: Workpapers20XX.dat
Transaction details: Transaction20XX.Dat
Depreciation schedules and Assets: Depreciation.Dat
Reports Saved to Disk: Document.Dat
Chart of accounts import mapping: hlconversion.dat
Standard data:
Master alias: Master.Dat
Preferred Reports: PrefReports.Dat
Import/Export Schemes: OdbImportExportFile.Dat
Standard Reports & Formats: HsReports.Dat
Options & Macros: Options.dat
Bank Feed data:
Bank Feed: Bankfeeds.dat
Search Terms: SearchTermFile.dat
Data Hub data:
Data Hub: HlSdhMappings.dat
Master charts:
These will reindex/rebuild the master chart of accounts files.
Reindex / Rebuild master: Master.coy , Master.psh , Master.sup , Master.sol , Master.smf , Master.trs
To run a rebuild in HandiLedger:
Take note of which file the error is pointing to.
Ensure you have a current working backup of your Hsoft directory.
All users must close out of all HandiSoft programs.
Navigate to the Hsoft\Data folder. Sort the files by file Type. In the Type column, find the files with the type REB. Delete any REB files. Ensure that you only delete the REB file types and no other files. If there are no REB files please continue with the below process.
5. One user can open HandiLedger.
6. Go to Tools, Rebuild Database files.
7. Tick the required files.
8. Click Rebuild on right side of the window.
9. Read and agree to the prompts.
10. Complete the process and test if the error is now resolved.
11. If the message still occurs please raise a new case online and reference the title of this article.
For further details on rebuilds please see below knowledge article:
Access HandiSoft: How do I rebuild database files in HandiSoft and HandiSoft Online Programs?