EM error codes indicate ATO backend errors. Software providers cannot access the ATO backend, so they cannot confirm what triggers these errors or check for them during their own error checks.
Why we cannot resolve EM errors
Software providers do not have access to the backend data that the ATO uses to validate received information. Because EM errors are generated and supplied by the ATO, only the ATO can provide further guidance on how to resolve them.
đNote: EM error messages usually include steps to resolve the issue. If the message does not explain how to fix the error, you will need to contact the ATO directly for guidance.
Resolving an EM error
When you receive an EM error, check the validation report for that specific return. The ATO provides a message ID and a transaction ID in the report, these are unique identifiers for that lodgment.
Contact the ATO and provide:
The message ID.
The transaction ID.
The full error code and message.
The ATO can use these details to advise you on how to resolve the issue.
đ¤Tip: We recommend speaking with a second-tier ATO consultant. They can usually identify the cause of the error and guide you on how to enter the data and complete the return for that specific case.