To raise a case with the Finance Team:
Log in to the Customer Success Portal and click the My Account tab.
Click the Bills & Payments tab, then click Create Finance Case.
Use the Access Digital Assistant to complete your enquiry.
The Access Digital Assistant can support you with a wide range of topics, including:
Obtaining invoices and account statements.
Making remittances.
Understanding the account reconciliation process.
Setting up a direct debit.
Managing purchase orders and invoices.
Requesting company name changes.
Updating addresses or contact details.
Note: During peak times (June - August), response times may be delayed.