When attempting to open your program, you receive the warning: 'Your XXXXXX program annual licence has expired'. Click on OK, then attempt to open the module again. If you suspect the issue is related to subscription renewal rather than a technical error, call 1300 288 224 and select option 3 to reach the renewals team.
Licence file has been updated prompt
When opening your program, you may see the following message: 'The licence file has been updated. Please click OK and restart the program.' This is a routine notification that occurs when your licence file has been refreshed.
Click OK on the prompt. The message will clear.
Attempt to open the program again.
đNote: If the prompt reappears, log in to MyAccess and use the Digital Assistant to contact support for assistance.
Install the latest programs
If you're still seeing the error after installing the new financial year software, please escalate your query to a support analyst.
HandiTax 2016
If the error persists after replacing the Hs16 index file, log in to the MyAccess portal to use the Digital Assistant to contact support.
â ď¸Important: If the warning continues for any of the scenarios above, log in to MyAccess and use the Digital Assistant to contact support.