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When attempting to open your program, you receive the warning: 'Your XXXXXX program annual licence has expired'. Click on OK, then attempt to open the module again.

When opening your program, you may see the following message: 'The licence file has been updated. Please click OK and restart the program.' This is a routine notification that occurs when your licence file has been refreshed.

Click OK on the prompt. The message will clear.

1. Click OK on the prompt. The message will clear.
2. Attempt to open the program again.

📌Note: If the prompt reappears, log in to the MyAccess portal and use the Digital Assistant to contact support for assistance.

If you're still seeing the error after <a href="https://help-handisoft.theaccessgroup.com/en/articles/12143828-handisoft-install-and-rollover-handisoft-programs">installing the new financial year software</a>, please escalate your query to a support analyst.

If you receive an error for HandiTax 2016 only, log in to the MyAccess portal to use the Digital Assistant to contact support. 

⚠️Important: If the warning continues for any of the scenarios above, log in to the MyAccess portal and use the Digital Assistant to contact support.

Resolve an annual licence expiry warning when opening your program.

HandiSoft - The license has expired warning

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HandiTax 2016