Licensing and renewal issues in HandiLedger and HandiTax can disrupt your workflow. In the current year, HandiTax go to Help, About. For HandiLedger, ensure you have performed the rollover to the latest version to update the license automatically.
Take note of the Licensed To and Customer ID No.
Take note of the location of the HSoft folder.
Open File Explorer.
Navigate to the HSoft folder.
Rename the HsXX.ind file to HsXX.ind.OLD (*XX denotes the year of the issue program). If you're unable to see the file extensions, in File Explorer under View, in the Show/hide group, select the File name extensions check box. Show file name extensions.
Open the HandiTax program that generated the expiry message.
You will be prompted to download a new index file. Select Download and Ok.
Enter your Client ID details as noted earlier and select OK.
The program should now open without the error. If the program does not prompt you to download a new index file automatically, you can download the updated index file provided by support and place it into the installation folder manually.
Note: If the expiry error message only occurs for HandiTax 2016, use the Digital Assistant in MyAccess portal to request assistance from a support specialist. For HandiLedger-specific issues, ensure you have performed the rollover to the latest version as described in the HandiLedger renewal process.