If this XBRL error occurs, raise a raise a new case online, reference the title of this article and provide the following:
A PDF of the error report.
The tax return data files.
To export and send the data to Access Support, follow the steps below:
Log in to HandiTax.
Tag the client and ensure the correct tax return is tagged (and any other related returns e.g. Spouse, beneficiary, trust) in your HandiTax program.
Click Client then click Tag/Untag batches of clients to ensure that no other returns are tagged, click Close once complete.
Go to Tools, Copy tagged clients to disk/email, Disk/Directory and then click Browse. Choose a location to save the files. The files will be called clients.xxd and returns.xxd (xx denotes the year of the tax return).
Attach both data files and PDF error report to the case that you created earlier using the Upload files button.