The EFT functionality is available in the current HandiTax year. The EFT Reconciliation report provides details of EFT refunds expected to be deposited into your firm’s trust account.
No matching reports available result
If you receive a report stating error, ' No matching reports available', after requesting an EFT Reconciliation report, check your IT environment.
Check your IT environment
Before attempting the steps below, confirm that your HSoft folder is not being synced to a cloud storage service (such as Google Drive, OneDrive, Dropbox, or iCloud). Syncing HandiSoft data to cloud storage is not supported and can cause EFT Reconciliation failures and lodgment issues in HandiTax. See Recommended Hardware and Software for more information.
Check whether your HSoft folder is located inside a Google Drive, OneDrive, or other cloud-synced folder.
If it is, sign out of the cloud sync application (e.g. Google Drive for Desktop) or disable sync for that folder.
Restart HandiTax and attempt the EFT Reconciliation report again before proceeding with further troubleshooting.
🤓Tip: For best results, install and run HandiSoft from a stable environment, such as a local hard drive on a computer or server.
The ATO has published some advice externally via the link below.
If you haven't received the EFT Reconciliation report for two consecutive days, contact the ATO on 137286 Fast Key Code 3,1.
Has your trust account changed?
Log in to HandiTax.
Go to ATO Reports, Manage Agent Trust to ensure data input has been completed.
Check that your ATO Portal Access Manager has the View Agent Reports permission.
Complete the three-day process below.
Three-day process
Day One
Go to ATO Reports and select Manage EFT Subscription.
Click Unsubscribe, enter your credential password, and click Submit.
Note down the time this process was performed.
Day Two (After 24 Hours)
Go to ATO Reports and select Manage EFT Subscription.
Click Subscribe, enter your credential password, and click Submit.
Day Three (After Another 24 Hours)
Request the EFT reconciliation from ATO Reports, then select EFT Reconciliation.
Enter your credential password, and click Submit.
You can download reports after the three-day process is complete. Any expected payments during the unsubscribed period will not show in the EFT Reconciliation report. You can contact the ATO for any missing reports whilst unsubscribed:
For less than ten requests (expected transactions), call the Tax Practitioners line on 137 286, Fast Key Code 1, 2, 5, 2.
For ten or more requests, email the request to the EFT Help Desk [email protected].