The electronic funds transfer (EFT) Reconciliation report, provided by the Australian Taxation Office (ATO), shows details of EFT refunds expected to be deposited into your firm's trust account.
The EFT functionality is available in the current HandiTax year. If you see a 'No matching reports available' error after you request an EFT Reconciliation report, work through the steps below to resolve it.
Check your IT environment
If you see the 'No matching reports available' error, check your IT environment first. Confirm that your HSoft folder is not being synced to a cloud storage service, such as Google Drive, OneDrive, Dropbox, or iCloud. Syncing HandiSoft data to cloud storage is not supported and can cause EFT Reconciliation failures and lodgment issues in HandiTax. For more information, see Recommended Hardware and Software.
Check whether your HSoft folder is located inside a Google Drive, OneDrive, or other cloud-synced folder.
If it is, sign out of the cloud sync application, such as Google Drive for Desktop, or disable sync for that folder.
Restart HandiTax and attempt the EFT Reconciliation report again before proceeding with further troubleshooting.
đ¤Tip: For best results, install and run HandiSoft from a stable environment, such as a local hard drive on a computer or server.
Has your trust account changed?
If your trust account has changed, complete the following steps before you start the three-day process.
Log in to HandiTax.
Go to ATO Reports, then click Manage Agent Trust to ensure data input has been completed.
Check that your ATO Portal Access Manager has the View Agent Reports permission.
Complete the three-day process below.
Three-day process
Complete the three-day process in order, starting with Day one.
Day one
Go to ATO Reports and select Manage EFT Subscription.
Click Unsubscribe, enter your credential password, and click Submit.
Note down the time this process was performed.
Day two
Complete these steps 24 hours after Day one.
Go to ATO Reports and select Manage EFT Subscription.
Click Subscribe, enter your credential password, and click Submit.
Day three
Complete these steps 24 hours after Day two.
Request the EFT reconciliation from ATO Reports, then select EFT Reconciliation.
Enter your credential password, and click Submit.
You can download reports after the three-day process is complete.
â ď¸Important: Any expected payments during the unsubscribed period will not show in the EFT Reconciliation report.
Contact the ATO
If you haven't received the EFT Reconciliation report for two consecutive days, contact the ATO on 137286.
The ATO has published some advice externally via Troubleshooting for businesses and tax practitioners | Australian Taxation Office.
You can also contact the ATO for any missing reports while you were unsubscribed:
For fewer than ten requests for expected transactions, call the Tax Practitioners line on 137286. Check the Fast Key Code guide.
For ten or more requests, email the request to the EFT Help Desk at [email protected].