Your onboarding team have set you up for a smooth start for your HandiSoft Online journey, but here are some valuable resources that will help you further.
This article covers the following to further enhance your onboarding user experience with HandiSoft Online on Access Evo:
FAQ
User Licences
Issues logging in
Setting up your printer
Setting shortcuts
Setting the Watch directory
Raise a support case
HandiSoft Online FAQ
Access Evo User licences
Troubleshooting Log In issues
How to check for Citrix updates
The user profile failed to attach
How to set up HandiSoft Online after a profile reset
Setting up your Printer
Setting shortcuts
Setting the Watch directory
Raise a case with Support
Support is available via our case management system for named support contacts in accordance with your Customer Success Plan can raise a new case. Watch our video now!
If you require assistance to reset user profile or reset MFA, please also include:
full name of user, and
email address
Support cases raised during service hours receive prompt attention. Any cases raised outside of service hours will be addressed on the next business day.