During the lodgment process, if an 'ATO Edit Error' message appears, it indicates there is an SBR error in the tax return that will prevent the lodgment.
Select the tax return, then click Errors.
Review the SBR error details and make the necessary changes in the return. If you are unsure of what your error code means, refer to the guides below.
If no SBR errors remain but lodgment is still rejected, check for invalid characters (e.g., commas) in the following fields:
Client’s name, phone number, and address
Agent Contact Options
Front Cover defaults (accessible via Options → Front Cover).
Remove any invalid characters, save the changes, and reattempt the lodgment.
Click Errors again. If errors remain, resolve them and repeat. If the return is error-free, proceed with lodgment.
Note: If the preparer and lodger in your office are not the same person, the lodger may need to check the return for errors before lodging.
If the steps above haven't resolved your error, find a guide that matches your situation:
The detailed error report - How to read and navigate errors: use the error navigator to locate the item causing the issue.
Validation errors - Return appears error-free, but lodgment still fails.
GEN.FAULT errors - Error code starts with GEN.FAULT, indicates an ATO-side issue. Retry later or contact the ATO with your Transaction and Message ID.
Reset Configuration Files - Steps to resolve issues by resetting the configuration file when validation and data cleanup fail.