Fix opening balance transactions and re-roll the year
Follow these steps:
Log in to SuperFund and select the out-of-balance year.
Go to Fund, select Re-open the Year.
Go to Ledger, GL Transactions.
Delete any transactions that show Y in the Opening column.
Close the window.
Repeat the correction in the prior year
In SuperFund, select the prior year.
Go to Fund, select Re-open the Year.
Repeat steps 3 to 5 above.
Verify and roll forward
Open HandiLedger and select the prior year.
Go to Tools, Verify Accounts.
Click Start, then click Close when complete.
Return to SuperFund.
Go to Fund, select Close the Year and follow the prompts.
Go to Fund, select Close the Year again to close the out-of-balance year.
Investigate remaining balances
If a balance still shows as unallocated or not yet allocated:
In SuperFund, go to Reports, Distribution Errors to identify issues.
Reconcile reports to locate the source:
In SuperFund, go to Reports, Investment Summary.
In HandiLedger, go to Financials, Statement of Financial Position.
Compare both reports. Any difference points to the source of the issue.
Fix the discrepancy by removing and re-entering the affected transaction.
Fix the Member's Worksheet
If the Members Worksheet is out of balance and the fund only has a pension, check for a Transition to Retirement setting.
Follow these steps:
In SuperFund, go to Members.
Select Pensions.
Select the relevant pension.
Click Edit.
Untick Transition to Retirement.
Save the changes.
The Members Worksheet should now balance.