The EFT functionality is available in the current HandiTax year. The EFT Reconciliation report provides details of EFT refunds expected to be deposited into your firm’s trust account.
Did you change your trust account?
Log in to HandiTax, then go to ATO Reports, Manage Agent Trust to ensure data input has been completed.
Check that your ATO's Access Manager has the View Agent Reports permission.
Complete the three-day process below.
Day One
Go to ATO Reports and select Manage EFT Subscription.
Click Unsubscribe, enter your Credential Password, and click Submit.
Note the time this process was performed.
Day Two (After 24 Hours)
Go to ATO Reports and select Manage EFT Subscription.
Click Subscribe, enter your Credential Password, and click Submit.
Day Three (After Another 24 Hours)
Request the EFT reconciliation from ATO Reports, then select EFT Reconciliation.
Enter your Credential Password, and click Submit
You can download reports after the third-day process is complete. Any expected payments during the unsubscribed period will not show in the EFT Reconciliation report.
You can contact the ATO for any missing reports whilst unsubscribed:
For less than ten requests (expected transactions), please call the Tax Practitioners line on 137 286, Fast Key Code 1, 2, 5, 2.
For ten or more requests, please email the request to the EFT Help Desk [email protected].
No matching reports available
If you receive a report stating Error: ‘No matching reports available’ after requesting an EFT Reconciliation report:
Check the Financial Institution Account (FIA) details via the CUFI list service - account type "intermediaries account".
If they are non-end-dated i.e. 31/12/9999, this indicates they are current.
If they are end-dated, update this via the MAT service.
Do not end-date your FIA details.
If you are subscribed to the report, do not unsubscribe.
The ATO has published some advice externally via the link below.
If you haven't received the EFT Reconciliation report for two consecutive days, please reach out to the ATO.