In HandiRegister under the Lodgment menu, the lodgment options may be greyed out.
Modem Transmission
Retrieve Reports/Data Download
View ASIC Received Files
Please go to Options, EDGE Setup, Agent Info tab.
Does the Registered Agent Number show in this window?
If not, please download a new index file:
Go to Tools, Copy a New HandiSoft Index File, click OK to download, restart the program for the new index file to take effect.
If the Agent number is still missing, please raise a new case online and reference the title of this article.
