This error is triggered when a positive Gross income is reported for a Salary or Wages payment summary, but no Payer’s Australian Business Number (ABN) or Withholder Payer Number is provided.
Check the Gross income field.
If there is a positive amount, you must also provide either:
The Payer’s ABN, or
The Withholder Payer Number.
If you don’t have the payer details:
You’ll need to remove the amount from the Gross income field.
There is no other way to resolve this error based on ATO instructions.
If you believe the error doesn’t apply to your return:
Contact the ATO directly.
Provide the error code, message, and a description of your situation.
The ATO may be able to advise on how to proceed in your specific case.