When working with Access Handisoft, you may encounter various issues with the Chart of Accounts, such as question marks (?????) appearing in reports instead of account names, an empty Chart of Accounts for a specific year, or missing beneficiary capital accounts. This guide provides solutions to these common problems, starting with how to resolve the "?????" issue.
Log in to HandiLedger and Select your entity.
From the View menu, click Chart of Accounts.
Highlight the account containing the question marks and click Edit.
Edit the description, and click Save and Close.
Resolving Empty Chart of Accounts for a Specific Year
If the Chart of Accounts is empty for a specific year (e.g., 2025):
Verify Accounts:
Select the entity and the target year.
Navigate to Tools, Verify Accounts, Start and click Close when finished.
Re-link the Master Chart:
If the issue persists, delete the entity’s Chart of Accounts:
Go to Entity, Delete, tick 'Chart of Accounts only', and click OK.
Re-select the entity, choose the correct master chart, and run Tools, Verify Accounts, Start again.
Fixing Missing Beneficiary Capital Accounts
If beneficiary capital accounts are not appearing:
Set Up Beneficiary Years:
Go to View, Members/Partners and Beneficiaries (or View, Beneficiary Details).
Ensure each beneficiary has all relevant years created, even for nil distributions or resigned beneficiaries.
For missing years, select the beneficiary, click Year, New, enter the year, and click Save.
Purge Alias Table and Verify Accounts:
Navigate to View, Chart of Accounts.
Click Tools, View Account Range Table, then Purge and confirm
Yesto remove alias names and read in a new alias table.Run Tools, Verify Accounts, Start and click Close when complete.
Re-run the Report:
After verifying accounts, generate the intended report again.
Account Code Configuration:
Ensure Beneficiary Loan and Non-Equity UPE accounts are within the correct range (e.g., 4000–4099) and created as sub-accounts (e.g., 4000.01, 4000.02). Avoid posting to the control account (e.g., 4000).
Notes and Best Practices
Always verify accounts after making changes to the Chart of Accounts.
Ensure resigned beneficiaries are marked correctly and not deleted or reordered.
Regularly review account configurations to prevent issues.