You can find out how many SMS credits you have left in Notify by raising a Finance case. The SMS credit balance feature is currently unavailable in HandiSoft Practice Manager and Notify.
đNote: We're working with the vendor to determine when this feature can be reinstated.
Check your SMS credit balance
You can raise a Finance case through the MyAccess portal to check your balance:
Go to your MyAccess portal.
Click Need Help, Ask a Question, then select I need help with my Access Account - Get Help.
Use the Access Digital Assistant in the bottom right corner to submit your request.
Troubleshoot SMS failures
If your SMS messages fail to send, it may be because you don't have enough credits. There's currently no way to confirm your balance in the software, so follow the steps in the Check your SMS credit balance section to find out how many credits you have left.
If your credits are low or exhausted, you can purchase additional credits.
Purchase additional SMS credits
You can purchase more SMS credits using the credits purchase portal.